Refund policy

Last updated: July 23, 2026

Aperion wants you to be confident in your purchase. This policy explains your right to return an order and how refunds are handled.

Right to Cancel and Return (EU 14-Day Withdrawal Right)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This applies to physical products and to service add-ons (such as the Extended Warranty) that have not yet been used.

To exercise this right, contact us at welcome@aperionworks.com within 14 days of delivery. You do not need to give a reason, but please include your order number.

Condition of Returned Items

To qualify for a return, the item must be unused and not installed. Aperion products are installed inside your scooter's electronics; once a lock module has been physically installed, it can no longer be accepted as an unused return. Items that show signs of installation, use, or damage may be refused or subject to a reduced refund.

Return Shipping

You are responsible for the cost of shipping the item back to us. We recommend using a tracked shipping method, as we cannot issue a refund for items lost in transit back to us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 14 days of us receiving the returned item. Original shipping charges, if any were paid, are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us at welcome@aperionworks.com with photos of the item and packaging as soon as possible so we can make it right. This does not affect your rights under the withdrawal period above.

Contact

Questions about a return or refund? Email welcome@aperionworks.com and we'll get back to you as soon as we can.